I recently visited a store that specializes in men’s shaving equipment and products in downtown Charleston. I was absolutely amazed by the high level of personal service I received. Many of the products were no different than what is available online or through inexpensive retail outlets. Even so, I was so taken by the experience of the quality personal service, that this store is now on my list of highest recommendations for local businesses.
We live in an interesting time where businesses understand the of power personal service in developing long-term consumer loyalty. At the same time, profit maximization trumps service in many cases where long-term relationships are not valued. Real estate today represents both models.
If service is important to you, nothing is more important when selling your home than selecting the right company and right agent. In recent years, we have experienced large teams develop in real estate. These teams work on the principle of distribution of labor. In most cases, when you use a team, you are agreeing to have several members assist in your sale. This is fine for many people. The team arrangement can work very well. It is certainly an efficient model, allowing agents to better leverage time. As a consumer, you will need to decide if a team is better for you. Or, do you want one person helping you from start to finish?
What level of service do you want? What type of company do you want to work with?
Not all real estate companies view you with the same level of importance. Here are some thoughts about good customer service.
A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so. ~ Mahatma Gandhi
Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions. ~ Betsy Sanders
There are no traffic jams along the extra mile. ~ Roger Staubach
Like patrons of that shaving store in downtown Charleston, you may prefer a higher level of old-fashioned, one on one service. If you are that type of consumer, you probably want an agent who:
will be working with you from start to finish
is easy to reach directly
is your advocate
is a teacher at heart
offers frequent updates and is a great communicator
provides marketing content and photography above the norm
and, makes you feel like you are the only client he or she has.
Are you looking for an agent that provides old fashioned, one on one service? Call me.
Author:Chris DeLoach Phone: 843-270-1272 Dated: April 17th 2018 Views: 20 About Chris: Serving Charleston buyers and sellers since 2001
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